ICT Support Technician CV example
🇰🇪 Written for Kenya · Fictional candidate · Free to use as a starting point
IT managers hire support technicians who fix problems fast and keep systems running. This CV gives ticket volumes, uptime and certifications.
Sample CV · Cape Town design · ATS-friendly
Read this sample CV as text
Stephen Kamau Njoroge
ICT Support Technician
Nairobi, Kenya · stephen.njoroge@email.com · +254 715 444 333
Professional Summary
ICT support technician with 4 years supporting 300 users across two offices. Resolves 90% of tickets within one working day, manages Microsoft 365 and Active Directory, and keeps network uptime above 99.5%.
Work Experience
ICT Support Technician, Savannah Insurance Brokers (Mar 2022 – Present)
- Resolve about 25 helpdesk tickets a day, 90% within one working day
- Manage Microsoft 365, Active Directory and user onboarding for 300 staff
- Replaced the office Wi-Fi and firewall, raising uptime to 99.5%
- Run monthly phishing-awareness training
ICT Intern, Nairobi County ICT Department (May 2021 – Feb 2022)
- Installed LAN cabling and configured switches in 3 sub-county offices
Education
- Diploma in Information Technology, Kenya Technical Trainers College (2018 – 2021)
Skills
Helpdesk · Microsoft 365 · Active Directory · Networking · Hardware repair · Backups · CCTV
Certifications
- CompTIA A+, CompTIA, 2022
- CCNA, Cisco, 2024
Why this ict support technician CV works
- Ticket volumes and resolution times are given.
- The networks and systems are named.
- Certifications are listed.
Skills to put on a ict support technician CV
ICT Support Technician CV summary examples
ICT support technician with 4 years supporting 300 users; resolves 90% of tickets within a day.
IT diploma holder with attachment in network installation and helpdesk support.
Tips for writing your ict support technician CV
- Quantify users, tickets and uptime.
- List systems and certifications.
- Mention security practice.
- Show training you gave users.
Frequently asked questions
Which certifications help an IT support CV?
CompTIA A+, Network+, CCNA and Microsoft certifications.
One page or two?
One to two pages.
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